Policies

Satisfaction Guarantee

If you aren’t completely happy with your Kindermusik experience, please let us know and we will offer you a full refund. Materials that have been opened or specially prepared for your child (Young Child) are non-refundable but are yours to keep and enjoy.

Withdrawals

Enroll once now and you’re done for the school year. We’ll charge your card on the first of each month. If for any reason you need to withdraw, simply give 30 days written notice (email). If notice is not given by the first of the month, the following month’s tuition will still apply. Missed classes are neither prorated nor refundable. Always, if there is an extenuating circumstance, please just notify us and we’ll do our best to accommodate you.

Cancellations

Inclement Weather: In the event of snow, ice, or other inclement weather, safety should be your priority. In extreme circumstances, class will be cancelled and a make-up will be scheduled. To confirm whether a class will be cancelled, critical cancellation information will be posted on the home page of the website or you may call your teacher.  If the weather is reasonably navigable, class will not be cancelled. However, please do not come to class if you are not comfortable driving with your child in hazardous conditions. You may attend another class at a later date.

Other Cancellations: In the rare event we need to cancel classes due to teacher illness or other unforeseen circumstance, you will receive as much advance notice as possible. Make-ups will be offered.

Safe Behavior

Because certain aggressive behaviors create apprehension for children and consequently ruin the class experience, these behaviors will not be tolerated. Aggressive behavior toward other children or adults will be grounds for dismissal and/or expulsion from class.

Aggressive behaviors include, but are not limited to: throwing objects at others, biting, hitting, kicking, tackling, and scratching. Also included are behaviors that cause damage to the classroom facility or property of Sound Steps.

The following actions will be taken if these behaviors occur:

First incident: parent must remove child from that class for the remainder of class that day.
Second incident: parent must remove child from that class for the remainder of class that day. Additionally, the child may not attend any classes for a period of no less than two weeks.
Third incident: parent must remove child from that class for the remainder of class that day and child may no longer attend Kindermusik classes for the remainder of the semester.

  Sound Steps reserves the right for an instructor to ask a parent to remove a child from class at any time or to deny admission to a class due to any of the above mentioned behaviors. 

Wellness Policy

Please be considerate of other children when deciding whether or not your child is healthy enough to attend class.

Please follow these guidelines and if you or your child has any of these symptoms, please do not attend class:

Fever within the last 24 hours
Runny nose with yellow or green mucus
Diarrhea
Vomiting
Sore throat or difficulty swallowing
Lice
Rash or spots on skin
ringworm infection
Severe itching
Mouth sores
Eye discharge
Significant tiredness
irritability
crying
Uncontrolled coughing
Difficulty breathing
wheezing

Ask yourself this important question…if your child is healthy, would you want him/her playing with another child that has your child’s symptoms? If the answer is no, please do not bring him/her to class. If your child exhibits these symptoms, please be advised that in the interest of safety for all children and adults present, we will ask you to leave and make-up the class at a better time.

Please be aware than some children are very sensitive to certain foods and therefore, we ask you not to bring food or drink into the classroom. If your child needs a drink or snack during class, please step out of the room for a moment to accommodate his/her needs. If you have food or a cup in your bag, please be sure it is somewhere where no other child could accidentally eat or drink it.   Also, please avoid wearing heavy perfumes.